Our dedicated, experienced staff strives to meet our goal of 100% customer satisfaction. How? One customer at a time.
We have emergency service technicians available any time day or night, 365 days a years. When we get a customer call, it goes directly to a real person, any time of day or night. In fact, chances are that when you call us after hours for an emergency repair, you’ll talk to John, our president, not to an anonymous call center or computer system. This ensures that you’ll get the prompt, efficient service you need in an emergency.
While we try to get to all our customers quickly, in cases of multiple calls, our first priority will go to members of our "Rewards" Maintenance Program, provides many additional benefits, the most important of which is peace-of-mind. Other benefits include:
- Preventive maintenance performed twice a year, in the Spring and the Fall
- Air filters cleaned or replaced as needed
- Thermostats checked
- Coils cleaned and cleared of debris from outside condenser unit
- 10% discount on any parts and repairs needed, including the current visit
Besides providing high quality work and honest service to our customers, Thiele’s highly trained service team has expertise in the repair and installation of all types and brands of heating and air conditioning equipment, including:
- Air Purifiers
- Commercial and residential central heaters and air conditioners
- Geothermal heating/cooling systems
- Heat Pumps
We are proud of our work and our team of professionals and would be equally proud to have you as our longtime customer.
So no matter where you live in and around the Indianapolis area, The next time you need help in a heating or cooling emergency, give Thiele a call, (317) 639-1111. You’ll be glad you did. We will be there to help you with your heating and air conditioning needs when you need the help most: right away!